Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The time it takes for you to receive your order depends on your location and the shipping method selected.
- Domestic Orders: Typically, orders are processed and shipped within 1–2 business days. Standard shipping usually takes 5–7 business days to arrive, though expedited options are available for faster delivery.
- International Orders: Shipping times for international orders vary depending on the destination country. Standard international shipping generally takes 7–14 business days.
You will receive an email with tracking information once your order has shipped.
Creating an account with PreAsion is simple. Follow these steps:
- Go to our Sign Up page.
- Enter your name, email address, and choose a password.
- Complete any additional required fields.
- Click “Create Account.”
Once your account is set up, you’ll be able to track orders, save your shipping information for quicker checkout, and manage your preferences.
To change your shipping address, please follow these steps:
- Log in to your PreAsion account.
- Go to your Account Settings or Order History.
- Select the order you wish to update and click on “Edit Shipping Address.”
- Update the shipping information and save the changes.
Please note that once your order has been shipped, we may not be able to make changes to the address. If your order is still being processed, please contact us immediately at contact@preasion.com for assistance.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order.
You can also log in to your PreAsion account to view the status of your order under Order History.
If you have any issues with tracking, please don’t hesitate to reach out to us at contact@preasion.com.
No, we do not store or keep your credit card information on file. All payments are processed securely through trusted third-party payment processors (such as Stripe or PayPal).
For your security, PreAsion never has access to your full credit card details. Only payment authorization is handled by our payment providers.
Sales tax is charged based on your shipping address and applicable local laws. If sales tax applies, it will be calculated during checkout and included in your final order total.
If you are in a tax-exempt region or have any questions regarding taxes, please contact us at contact@preasion.com for further assistance.
Yes, we ship internationally to many countries around the world. To see if we ship to your country, simply enter your shipping address at checkout. If your country is not listed, please contact us at contact@preasion.com to inquire about shipping options.
Note: International customers are responsible for any customs fees, duties, or taxes that may be levied by their country.
We strive to pack and ship your items together to reduce shipping costs and packaging waste. However, depending on product availability and size, your order may be shipped in multiple packages.
If you have multiple items in your order, you may receive separate tracking numbers. You will be notified of any partial shipments, and we’ll keep you updated on your order’s status.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not, we offer a 30-day return window for most items. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
For detailed return instructions, please visit our Returns and Refunds Policy page or contact us at contact@preasion.com.
We apologize for the mistake! If you received the wrong item, please contact our customer service team immediately at contact@preasion.com. Include your order number, a description of the item you received, and a photo if possible. We’ll arrange for a replacement or return and cover any associated shipping costs.
We’re sorry to hear that your order arrived damaged! If this happens, please reach out to us as soon as possible at contact@preasion.com. Include your order number and photos of the damaged item(s) and packaging. We’ll make it right by offering a replacement or refund at no additional cost to you.
Once your return is authorized, we will provide you with the return shipping address and instructions. Typically, you will need to mail your return to our warehouse or designated return center. Make sure to package the items securely to avoid damage during return shipping. If you have any questions about where to mail your return, please contact us at contact@preasion.com.
If you need assistance, our customer support team is here to help! You can reach us by:
- Email: contact@preasion.com
Our support team is available Monday to Friday from 9 AM to 5 PM (local time). We’ll get back to you as quickly as possible to resolve any issues you may have.
If you realize you’ve entered the wrong shipping address, please contact us immediately at contact@preasion.com. If your order hasn’t been processed or shipped yet, we’ll be happy to update your address. Once the order has shipped, we may not be able to change the address, but we’ll do our best to assist you.
Once an order is placed, we begin processing it as quickly as possible to get it to you fast. If you need to change or cancel your order, please contact us immediately at contact@preasion.com. We will do our best to accommodate changes, but we cannot guarantee cancellations or modifications once the order has been processed or shipped.
Yes! If an item is out of stock, we may offer a pre-order option if the product is expected to be restocked soon. Pre-orders allow you to secure an item before it becomes available again. To pre-order, simply follow the checkout process on the product page, and you’ll be notified once your item is ready to ship.
If you’d like to be notified when a sold-out item is restocked, please sign up for back-in-stock notifications on the product page or contact us for more information.